Question 1

How long does delivery take?

Accepted Answer

Standard UK delivery takes 3 to 5 working days. Delivery is free on UK orders over £50.

Question 2

How does Click & Collect work?

Accepted Answer

Select Click & Collect at checkout. Orders are collected from Oxford Pet Whisperers in Didcot after the customer receives a ready-to-collect notification.

Question 3

What is your returns policy?

Accepted Answer

Customers have 14 days from receiving an order to cancel and return unused items in their original condition. Opened perishable pet food and treats are exempt.

Question 4

How do I see and redeem my rewards?

Accepted Answer

Open My Rewards and sign in with the email address used for The Dog Store to see the current balance, available rewards and active programme terms.

Question 5

I am an OPW member: how do I get my discount?

Accepted Answer

OPW member discounts apply automatically at checkout when the customer is signed in with the email address registered to the membership.

Frequently Asked
Questions

Orders and Delivery

Click & Collect

Returns and Refunds

Rewards

OPW Member Discounts

Products

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Frequently AskedQuestions